Terms and conditions

Who we are

Intencity Gaming Cafe is one brand run by three businesses, one for each branch:

• Intencity Camp — run by Intencity
• Intencity NIBM — run by iTen eSports
• Intencity Undri — run by Kia Infinity Ventures

When you play or pay at a branch, you are dealing with the business that runs it. Every branch's address and phone number is at the foot of this page. You can also write to hello@intencity.in or WhatsApp +91 92260 06944.

Your gaming account

• You need a GGLeap account to play. Each branch runs its own GGLeap system, so an account and its balance, passes and coins work only at the branch where it was created.
• The details you give us must be true. Your account is for you alone: do not share your password or let anyone else play on it.
• We may ask for photo ID to confirm your name or age. How we use and keep your details is explained in our privacy policy.

Rates and payments

• Rates are shown at the counter and on our rates page. They can change; you pay the rate shown when you buy.
• Happy Hours rates apply 8:00 AM - 4:00 PM, Monday to Friday (excludes weekends and public holidays).
• We accept cash, UPI and credit or debit cards at every branch. UPI and card payments are processed by banks and payment companies; we never see your UPI PIN or card PIN.

Balance, passes and packages

• Walk-in time runs continuously once your session starts. Time on hour packages pauses when you log out.
• Your session ends when your paid time runs out. On consoles, the screen may switch off at that moment.
• Passes and packages are valid for the period shown when you buy them, and time left when they expire is lost. Happy Hour credit expires at 4:00 PM the same day.
• Balance, passes and packages belong to one account at one branch. They cannot be moved to another person or branch.
• Coins are loyalty rewards. They have no cash value and can only be redeemed for the rewards on offer at your branch.

Refunds

Anything you have paid for and not used can be refunded, unless the offer said otherwise when you bought it. The details, including what to do if a payment does not reach your account, are in our refund and cancellation policy.

House rules

• Be respectful to staff and other players. No abusive language, harassment, cheating or hacking.
• Do not install software or change settings without asking the staff, and do not open, unplug or move any equipment. You are welcome to plug in your own keyboard, mouse or headset.
• Follow the staff's instructions, including on food and drink at your seat.
• We may end a session or suspend an account if these rules are broken.

Under-18s

Players of all ages are welcome, with two limits. Students in school uniform are not allowed in during school hours. Under-18s are not allowed after 10:00 PM unless a parent or guardian is with them or has given written consent in advance. We may also limit the games under-18s play according to their age ratings.

Damage and belongings

• You are responsible for damage you cause to equipment through misuse.
• Look after your belongings. We are not responsible for items that are lost or stolen.
• Log out of your own game, Steam, Discord and other accounts before you leave. We are not responsible for accounts left logged in.

Health and safety

• Take regular breaks. Some games can trigger seizures in people with photosensitive epilepsy.
• Use VR headsets and racing simulators the way the staff show you. You use them at your own risk.

Changes and disputes

We may update these terms; the date at the top of this page shows when they last changed. If something goes wrong, speak to the staff at your branch or write to hello@intencity.in. These terms are governed by the laws of India, and the courts in Pune have jurisdiction over any dispute.