Refund and cancellation policy
The short version: anything you have paid for and not used can be refunded, unless the offer said otherwise when you bought it.
What we refund
You can cancel anything you have bought and not used, and get your money back:
- Balance you have not spent.
- Passes and hour packages you have not started, as long as they have not expired.
- A payment that did not reach your account. If you paid but the balance or time never appeared, we will add it or refund you in full (see below).
What we do not refund
- Time you have already played, and passes or packages once you have started using them.
- Offers sold as non-refundable. If an offer cannot be refunded, we tell you before you pay.
- Free or bonus time, coins and rewards. They have no cash value.
Tournament entry fees and advances for parties or group bookings follow the terms you are given when you register or book. If we cancel an event or a booking, you get a full refund.
If your payment did not reach your account
Balance and passes are normally added to your account as soon as you pay. If yours has not appeared within 15 minutes, show the payment to the staff at the branch, or WhatsApp +91 92260 06944 with your username, the branch and the UPI transaction ID. We will add it straight away or refund the full amount.
How to ask for a refund
Ask the staff at the branch where you paid, or write to hello@intencity.in or WhatsApp +91 92260 06944 with your username, the branch, and the date and amount of the payment. Each branch runs its own accounts, so the refund comes from the branch you paid.
How you are paid back
- Cash payments are refunded in cash at the counter.
- UPI and card payments are refunded to the same UPI account or card.
We start the refund within 2 working days of agreeing it. UPI and card refunds usually reach you within 5 to 7 working days after that, depending on your bank.
Delivery
Everything we sell is used at our branches. Balance, passes and packages are added to your gaming account at the branch where you buy them, and food and drinks are served there. We do not ship anything.